Defects, warranty claims, replacements. That's ours to solve, not yours and not the homeowner's.
Here's the part that separates carrying a brand from just selling it: what happens after the sale.
Eventually something fails. A compressor, a control board, a unit that arrives with a defect that doesn't show up until month three. When it does, the builder shouldn't be on the phone with a manufacturer's warranty line, and neither should the homeowner. That call comes to us. We handle the manufacturer, the parts, the service, and the replacement.
Because we chose the brands for exactly this. The list is short because we're only willing to stand behind lines whose service record we trust, and we've dropped brands that made this promise too expensive to keep. What's left is what we'll put our name on, after the sale as much as before it.
We're not done until everything works.See all brands →